Remote Client Service Assistant

Job Description:

We are seeking a Remote Client Service Assistant to join our team at SIRIM Berhad in Malacca City, Melaka, MY. This is a full-time Associate Level position with the requirement of at least 4 years of experience. The ideal candidate will be dedicated and adaptable, with strong analytical and research skills.

Responsibilities: - Provide remote client service support to customers - Handle inquiries via phone, email, and chat - Assist clients with product information, orders, and issue resolution - Maintain accurate records of client interactions - Collaborate with internal teams to ensure customer satisfaction - Stay up-to-date on company products and services - Meet and exceed client service goals and objectives

Requirements: - 4+ years of experience in client service or a related field - Strong dedication and adaptability - Excellent analytical and research skills - Ability to work remotely and independently - Strong communication skills - Proficiency in computer applications and customer service software - Bachelor's degree in Business or related field preferred

Benefits: - Paid overtime - Medical coverage - Free food - Opportunities for career growth and development - Positive working environment with a meaningful mission

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.