Client Service Associate

Job Description:

Fraser & Neave Holdings Bhd is seeking a dedicated and confident Client Service Associate to join our team in Johor Bahru, Johor, MY. As an Entry Level position, this role requires at least 1 year of experience in a customer service role. The ideal candidate will possess strong emotional intelligence and planning skills to effectively handle client interactions and ensure customer satisfaction.

Responsibilities: - Serve as the primary point of contact for client inquiries and concerns - Maintain a thorough understanding of company products and services to provide accurate information to clients - Assist clients in resolving issues and concerns in a timely and professional manner - Collaborate with internal teams to ensure prompt and effective resolution of client issues - Manage client accounts and provide regular updates on account status - Proactively identify opportunities to improve client satisfaction and retention - Utilize data to analyze client behaviors and preferences to inform strategic initiatives

Requirements: - 1 year of experience in a customer service role - Confident and dedicated personality traits - Strong emotional intelligence and planning skills - Excellent communication and interpersonal skills - Proficiency in Microsoft Office Suite - Bachelor's degree in Business Administration or related field preferred

Benefits: - Relocation allowance - Employee discounts - Vision insurance coverage

Working Environment: As a Client Service Associate at Fraser & Neave Holdings Bhd, you will work in a collaborative environment where data-driven decision-making drives strategic initiatives. You will have the opportunity to leverage data to inform your decisions and contribute to the overall success of the company.

Deadline to apply: 2024-05-31

Equal Opportunity Statement: Fraser & Neave Holdings Bhd is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.