Client Support Specialist

Job Description:

As a Client Support Specialist at AirAsia Group Berhad in Johor Bahru, Johor, MY, you will be responsible for providing exceptional customer service and support to clients. This role requires a resourceful and passionate individual with strong decision-making and critical thinking skills.

Responsibilities: - Respond to client inquiries via phone, email, and live chat in a timely and professional manner - Assist clients with booking flights, making changes to reservations, and resolving any issues that may arise - Work closely with other departments to ensure seamless communication and resolution of client concerns - Maintain accurate records of client interactions and transactions - Identify trends and issues to proactively improve processes and enhance customer satisfaction - Collaborate with team members to continuously improve the client support experience

Requirements: - Bachelor's degree or equivalent experience - Minimum of 4 years of experience in a customer service or client support role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proven track record of meeting and exceeding performance targets - Proficiency in Microsoft Office Suite and customer relationship management software

Benefits: - Disability insurance - Life insurance - Visa sponsorship

Working Environment: At AirAsia Group Berhad, our employees work in an environment that aligns their work with a greater purpose, contributing to a meaningful mission. We value diversity and inclusion and are committed to providing equal opportunities for all employees.

Equal Opportunity Statement: AirAsia Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or any legally protected status. We are committed to providing a diverse and inclusive work environment for all employees.

Deadline to Apply: June 22, 2024

Join our team as a Client Support Specialist and make a difference in the lives of our customers every day!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.