Contact Center Assistant

Job Description:

Astro Malaysia Holdings Berhad is seeking a motivated and dedicated individual to join our team as a Contact Center Assistant in Malacca City, Melaka, MY. As an entry level position, we are looking for someone with at least 1 year of experience in a similar role.

Responsibilities: 1. Answering incoming calls and assisting customers with their inquiries or concerns. 2. Making outbound calls to follow up on customer issues or provide updates. 3. Responding to customer emails in a timely and professional manner. 4. Providing excellent customer service and maintaining a positive attitude at all times. 5. Collaborating with other departments to resolve customer issues efficiently. 6. Assisting with data entry and record keeping in the contact center database. 7. Participating in training and development programs to enhance knowledge and skills. 8. Adhering to company policies and procedures to ensure compliance.

Requirements: 1. High school diploma or equivalent required. 2. Excellent communication skills, both verbal and written. 3. Ability to multitask and prioritize tasks effectively. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in Microsoft Office applications. 6. Strategic planning and creativity skills are a plus. 7. Must be motivated and dedicated to providing exceptional customer service. 8. Equal opportunity employer.

Benefits: - Relocation allowance for eligible candidates. - Travel opportunities for training and development. - Travel and spending expenses covered for work-related purposes.

Working Environment: At Astro Malaysia Holdings Berhad, we strive for excellence and uphold high standards in all endeavors. We believe in fostering a supportive and inclusive work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Astro Malaysia Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.