Contact Center Specialist - Work from home

Job Description:

Eco World Development Group Berhad is currently seeking a Contact Center Specialist to join our team. This is a full-time, work-from-home position based in Johor Bahru, Johor, Malaysia. We are looking for a motivated and reliable individual with at least 4 years of experience in customer service or a related field.

Responsibilities: - Handling inbound and outbound calls in a professional and courteous manner - Providing assistance and support to customers with inquiries, issues, and feedback - Resolving customer complaints and escalating more complex issues to the appropriate department - Utilizing CRM systems to document customer interactions and follow up on unresolved issues - Meeting and exceeding performance targets in areas such as call quality and customer satisfaction - Collaborating with team members and other departments to ensure a seamless customer experience

Requirements: - Bachelor's degree or equivalent work experience - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Experience working in a contact center or customer service role - Proficiency in Microsoft Office and CRM software - Motivated and reliable with a strong work ethic - Excellent planning and adaptability skills

Benefits: - Visa sponsorship for qualified candidates - Company transportation for work-related travel - Opportunities for training and professional development

Working Environment: Our company culture encourages autonomy and independence, trusting employees to excel in their roles. We provide a supportive and inclusive work environment where your contributions are valued and recognized.

Deadline to Apply: Interested candidates should apply by May 31, 2024.

Equal Opportunity Statement: Eco World Development Group Berhad is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.