Customer Care Assistant - Work from home

Job Description: We are looking for a dedicated and motivated Customer Care Assistant to join our team at MYEG Services Berhad. This is a full-time, entry-level position that allows you to work from the comfort of your own home in George Town, Penang, MY.

Responsibilities: - Handling customer inquiries via phone, email, and chat in a professional and timely manner - Providing assistance to customers with account management, technical issues, and general inquiries - Analyzing customer needs and recommending appropriate solutions - Escalating complex issues to the appropriate department for resolution - Maintaining accurate records of customer interactions and transactions - Collaborating with team members to improve overall customer satisfaction

Requirements: - Minimum of 1 year of experience in customer service or a related field - Excellent communication skills and the ability to think critically - Strong analytical skills to understand customer needs and provide effective solutions - Familiarity with CRM systems and other customer service tools - Ability to work independently and remotely from home - High school diploma or equivalent required

Personality Traits: - Dedicated: Willing to go above and beyond to meet customer needs - Motivated: Self-starter who takes initiative to improve customer satisfaction

Soft Skills: - Analysis: Ability to analyze customer inquiries and determine the best course of action - Critical Thinking: Ability to think quickly and creatively to solve customer issues

Benefits: - Disability insurance to provide financial protection in case of injury or illness - Retirement plan to help you secure your financial future - Company transportation to facilitate your daily commute

Working Environment: At MYEG Services Berhad, we are committed to giving back to the community through corporate social responsibility initiatives. Join us in making a positive impact in George Town, Penang, MY.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 31, 2024

We look forward to receiving your application and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.