Customer Care Manager

Job Description:

Petron Malaysia is seeking a highly motivated and resourceful Customer Care Manager to join our team in Kuala Lumpur. As a Customer Care Manager, you will be responsible for overseeing the customer service team and ensuring exceptional customer satisfaction.

Responsibilities: 1. Develop and implement customer care policies and procedures. 2. Train and mentor customer service representatives. 3. Monitor and evaluate customer service performance. 4. Handle escalated customer complaints and issues. 5. Analyze customer feedback and provide recommendations for improvement. 6. Collaborate with other departments to ensure a seamless customer experience. 7. Implement strategies to increase customer retention and loyalty.

Requirements: 1. Bachelor's degree in business administration or related field. 2. Minimum of 5 years of experience in customer service management. 3. Strong communication and interpersonal skills. 4. Ability to think creatively and innovate in problem-solving. 5. Proven track record of meeting and exceeding customer satisfaction goals. 6. Ability to work in a fast-paced environment and handle multiple priorities. 7. Experience with CRM systems and other customer service tools.

Personality Traits: 1. Resourceful 2. Motivated

Soft Skills: 1. Innovation 2. Creativity

Benefits: - Vision insurance - Remote work flexibility - Paid overtime

Working Environment: At Petron Malaysia, we pride ourselves on creating an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing the best possible customer service experience for our clients.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.