Remote Customer Care Manager

Job Description:

We are looking for a dynamic Remote Customer Care Manager to join our team at MYEG Services Berhad in Kuala Lumpur, Malaysia. As a Remote Customer Care Manager, you will be responsible for overseeing and managing our customer care team to ensure a high level of customer satisfaction and retention.

Responsibilities: - Develop and implement customer care strategies to improve customer satisfaction and retention - Manage and lead a team of remote customer care representatives - Monitor team performance and provide coaching and feedback to improve productivity and quality of service - Handle escalated customer inquiries and complaints with professionalism and efficiency - Collaborate with other departments to improve overall customer experience - Analyze customer feedback and data to identify trends and make recommendations for improvement - Develop and implement training programs for new and existing customer care representatives - Monitor and analyze key performance indicators to track team performance and identify areas for improvement - Stay informed about industry trends and best practices in customer care management

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 5 years of experience in customer care management - Strong leadership and team management skills - Excellent communication and interpersonal skills - Passionate about providing exceptional customer service - Resilient and able to handle difficult situations with diplomacy and tact - Proven track record of achieving targets and goals - Strong time management skills and ability to prioritize tasks effectively - Experience in people management and coaching - Proficient in using CRM software and other customer care tools

Benefits: - Retirement plan - Free accommodation - Travel opportunities

Working Environment: At MYEG Services Berhad, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We encourage our team members to continuously improve and grow both personally and professionally.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and is committed to providing a work environment that is free of discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive and welcoming workplace for all employees.

Don't miss out on this exciting opportunity to join our team as a Remote Customer Care Manager! Apply now before the deadline on May 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.