Remote Customer Care Specialist

Job Description:

Hartalega Holdings Berhad is seeking a Remote Customer Care Specialist to join our team in Kuala Lumpur, Malaysia. As a Customer Care Specialist, you will be responsible for providing top-notch customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries and complaints via phone, email, and chat in a professional and friendly manner. 2. Resolve customer issues quickly and efficiently while providing a high level of customer satisfaction. 3. Communicate with internal teams to escalate and resolve customer concerns. 4. Maintain accurate records of customer interactions and transactions. 5. Provide product information and recommendations to customers. 6. Stay up-to-date on company products and services. 7. Meet and exceed daily, weekly, and monthly targets for customer satisfaction and response times. 8. Collaborate with team members to improve processes and procedures for better customer service.

Requirements: 1. Confident and reliable personality traits. 2. Strong people management and time management skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. High school diploma or equivalent. 6. Previous customer service or call center experience is a plus, but not required. 7. Willingness to learn and adapt to new technologies and systems. 8. Must have a quiet and dedicated workspace for remote work.

Benefits: 1. Company-provided equipment for remote work. 2. Travel and spending expenses covered. 3. Parental leave for new parents. 4. Recognition and rewards based on performance and merit.

Equal Opportunity Statement: Hartalega Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws. All qualified candidates are encouraged to apply.

Deadline to apply: May 31, 2024

If you are a confident and reliable individual with a passion for customer service, we want to hear from you! Join our team and help us deliver exceptional customer care to our clients. Apply now and be a part of our growing company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.