Customer Care Specialist - Work from home

Job Description:

Astro Malaysia Holdings Berhad is seeking a motivated and customer-oriented individual to join our team as a Customer Care Specialist. This is a full-time, work from home position based in George Town, Penang, MY. As an entry-level role, no prior experience is required, making it a great opportunity for those looking to start their career in customer service.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and escalating issues as needed - Providing accurate information about our products and services - Processing orders, refunds, and exchanges - Collaborating with other departments to ensure customer satisfaction - Handling customer feedback and implementing improvements to enhance the customer experience

Requirements: - Hardworking and reliable individual with a strong work ethic - Excellent communication and negotiation skills - Ability to think critically and problem-solve effectively - Proficiency in using customer service software and tools - High school diploma or equivalent - Comfortable working from home and managing time effectively - Availability to work weekends and holidays as needed

Personality Traits: - Hardworking: Willing to put in the effort to provide excellent customer service - Reliable: Consistently meets deadlines and fulfills responsibilities

Soft Skills: - Negotiation: Ability to reach mutually beneficial agreements with customers - Problem-solving: Capable of identifying and resolving issues efficiently

Benefits: - Paid overtime for additional hours worked - Profit-sharing opportunities - Free food provided during working hours

Working Environment: At Astro Malaysia Holdings Berhad, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Astro Malaysia Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.