Remote Customer Service Associate

Job Description:

Malaysia Airlines Berhad is looking for a Remote Customer Service Associate to join our team in George Town, Penang, MY. As a full-time Associate Level employee, you will be responsible for providing excellent customer service to our clients while working remotely.

Responsibilities: 1. Answer inbound calls, emails, and live chats from customers promptly and professionally. 2. Provide accurate information regarding Malaysia Airlines' services, policies, and procedures. 3. Assist customers with booking flights, changing reservations, and resolving any issues or complaints. 4. Collaborate with other departments to resolve customer inquiries and complaints. 5. Maintain customer records and updates information in the company's database. 6. Meet and exceed set performance goals and targets. 7. Continuously improve customer satisfaction by actively listening and providing solutions.

Requirements: 1. Minimum 4 years of experience in customer service. 2. Excellent communication skills, both written and verbal. 3. Ability to work remotely and independently. 4. Driven and hardworking individual with a positive attitude. 5. Strong negotiation and leadership skills. 6. Proficient in using customer service software and tools. 7. Willingness to work flexible hours, including weekends and holidays.

Benefits: 1. Company-provided transportation for work-related travel. 2. Profit sharing opportunities based on performance. 3. Paid Time Off (PTO) for vacations and personal time. 4. Opportunity to build strong connections and treat colleagues like family.

Equal Opportunity Statement: Malaysia Airlines Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: April 29, 2024

Join our team and be a part of Malaysia Airlines' commitment to excellence in customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.