[Remote] Customer Service Officer

Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Job details

Pay

RM 2,900 - RM 3,800 a month

Job type

Full-time

Location

Full job description

The Swim Starter is committed to equipping all children with the ability to swim to safety at all times. The Swim Starter has grown with the times, and we are looking for capable and passionate individuals like you to help grow the company further. Begin your journey with us today.

Job Description

• Reply to WhatsApp chats, Facebook Messenger and Instagram Direct Messages to answer any enquiries.
• Need to communicate with the manager on a daily basis for tasks (online).
• Must have a good attitude to reply to text messages.
• Fast response to new messages from leads.
• Storing or keying data accurately to the software system.
• Admin ad-hocs (printing attendance for class).

Job Requirement

• Fluent in English and Chinese
• A minimum of 2 years of experience is required (experience in the same industry would be an added advantage).
• Able to adapt with fast-paced working environment
• Fast learner (able to learn to use in-house system to handle leads)
• Assist the Operations Manager in the daily operations of the Company.
• Handling of office contact line.
• Implementing contingency flows in the case of an emergency.
• Assist with Bi-annual test operations.
• Preparing of Attendance for weekly classes.
• Ensure that all tasks and checks assigned to Supervisors are carried out smoothly.

Working Arrangement

• We are looking for Work Permit holder, preferably neighboring countries such as Malaysia.
• Working time: 9am to 6pm (may be adjusted according to schedule)
• Working days: Wednesday to Sunday
• Remote work and opportunity for On-Site Transition

Summary of role requirements:

• 2-3 years of relevant work experience required for this role
• Work visa can be provided for this role
• Expected start date for role: 1 March 2024

Job Type: Full-time

Salary: RM2,900.00 - RM3,800.00 per month

• Opportunities for promotion
• Work from home

Experience:

• Customer service: 2 years (Required)

Language:

• Chinese (Required)

Ability to Relocate:

• Johor Bahru: Relocate with an employer provided relocation package (Required)