Remote Customer Service Officer

Job Description:

Digi.Com Berhad is seeking a Remote Customer Service Officer to join our team in Johor Bahru, Johor, MY. This full-time position at the Associate Level requires a minimum of 3 years of experience in customer service. The ideal candidate will be independent, motivated, adaptable, and have strong leadership skills.

Responsibilities: - Handle customer inquiries and provide timely and accurate responses - Resolve customer complaints and issues in a professional manner - Assist customers with account management and billing inquiries - Utilize various communication channels, including phone, email, and chat, to interact with customers - Maintain a high level of customer satisfaction and ensure a positive customer experience - Collaborate with other team members to improve customer service processes and procedures - Meet or exceed performance goals and metrics set by the company

Requirements: - 3+ years of experience in customer service - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in using CRM software and other customer service tools - Ability to work remotely and adapt to a fast-paced work environment - Visa sponsorship is available for the right candidate

Benefits: - Travel opportunities - Paid overtime - Visa sponsorship

Working Environment: At Digi.Com Berhad, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusivity, and we prioritize creating a positive and supportive work environment for all employees.

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-04-24

We look forward to receiving your application and learning more about how your skills and experience align with this exciting opportunity at Digi.Com Berhad.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.