Customer Service Officer

As a Customer Service Officer at Sime Darby Berhad in Johor Bahru, Johor, MY, you will play a crucial role in providing exceptional service to our customers. This full-time position at the Associate Level requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Handle customer inquiries and provide accurate and timely information. 2. Assist customers with product orders, returns, refunds, and exchanges. 3. Resolve customer complaints in a professional and timely manner. 4. Maintain customer records and update information in the database. 5. Collaborate with other departments to ensure customer satisfaction. 6. Conduct research to answer customer queries effectively. 7. Identify and escalate priority issues to the appropriate team members. 8. Meet and exceed customer service targets and goals.

Requirements: 1. Confident and hardworking individual with exceptional communication skills. 2. Ability to research and find solutions to customer issues. 3. Proven experience in a customer service role. 4. Strong organizational skills and attention to detail. 5. Excellent problem-solving abilities.

Benefits: 1. Paid Time Off (PTO) for work-life balance. 2. Dental insurance for health coverage. 3. Company transportation for convenient commute.

Working Environment: Thriving in an energetic and rapidly evolving work setting is key to success in this role. You will be part of a dynamic team that values collaboration and innovation.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Sime Darby Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.