Customer Service Officer - Work from home

We are looking for a detail-oriented and proactive Customer Service Officer to join Malaysia Airports Holdings Berhad, working from home in George Town, Penang, Malaysia. As a Customer Service Officer, you will be responsible for providing excellent customer service to passengers and guests, ensuring a positive experience throughout their journey.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Assist passengers with flight bookings, check-in procedures, baggage inquiries, and other travel-related issues. 3. Handle customer complaints and provide appropriate solutions to ensure customer satisfaction. 4. Collaborate with other departments to resolve customer issues and improve overall service quality. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on airline policies, procedures, and industry trends to provide accurate information to customers. 7. Work closely with the customer service team to meet departmental goals and KPIs.

Requirements: 1. A minimum of 3 years of experience in customer service or a related field. 2. Excellent communication skills and the ability to interact effectively with customers from diverse backgrounds. 3. Strong problem-solving skills and the ability to think critically under pressure. 4. Proven time management and organizational abilities to handle multiple tasks simultaneously. 5. Reliable and adaptable with a positive attitude towards challenging situations. 6. Confidence in dealing with difficult customers and resolving conflicts in a professional manner.

Personality traits: reliable, confident Soft skills: critical thinking, time management

Benefits: 1. Retirement plan 2. Travel and spending expenses covered 3. Free food provided during work hours

Working environment: As a Customer Service Officer at Malaysia Airports Holdings Berhad, you will be part of a team that strives for excellence and upholds high standards in all endeavors. We promote a supportive and inclusive work culture where employees are encouraged to grow and succeed.

Equal opportunity statement: We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: April 29, 2024

If you meet the qualifications and are excited about the opportunity to work from home as a Customer Service Officer at Malaysia Airports Holdings Berhad, we encourage you to submit your application before the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.