Customer Service Officer - Work from home

Job Description:

YTL Corporation Berhad is seeking a driven and hardworking Customer Service Officer to join our team on a full-time basis. This position will be based in George Town, Penang, Malaysia, and offers the flexibility of working from home. The ideal candidate will have at least 4 years of experience in a customer service role, with strong decision-making and planning skills.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and chat channels. 2. Address customer inquiries, complaints, and feedback in a timely and professional manner. 3. Manage customer accounts, update information, and process orders or refunds as needed. 4. Collaborate with other departments to resolve customer issues and ensure a seamless experience. 5. Monitor customer satisfaction levels and identify areas for improvement in service delivery. 6. Maintain accurate records of customer interactions and transactions in the company's database. 7. Contribute to team goals and support colleagues in achieving their objectives.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven work experience as a Customer Service Officer or similar role. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Proficiency in MS Office and customer service software. 6. Ability to work independently and prioritize tasks effectively. 7. Experience in a remote work environment is a plus.

Benefits: 1. Relocation allowance for eligible employees who may need to move for the position. 2. Company transportation provided for commuting to the office or other business-related activities. 3. Parental leave to support employees with families during key life events.

Working Environment: At YTL Corporation Berhad, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is encouraged to think outside the box and bring innovative approaches to the table. We believe in fostering a collaborative and inclusive work environment where everyone's contributions are valued.

Deadline to Apply: Interested candidates should submit their applications by June 27, 2024. Only shortlisted candidates will be contacted for the next steps in the selection process.

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.