Customer Service Officer - Work from home

Job Description:

UMW Holdings Berhad is seeking a Customer Service Officer to work from home in Malacca City, Melaka, MY. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients through various communication channels. This role requires someone who is independent, resourceful, has strong emotional intelligence, and excellent presentation skills.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner - Handle complaints and provide appropriate solutions - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Identify and implement process improvements to enhance the overall customer experience - Stay up-to-date on company products and services

Requirements: - Minimum of 2 years of experience in customer service - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and manage time effectively - Proficiency in Microsoft Office and customer service software - Emotional intelligence and ability to empathize with customers - Ability to present information clearly and effectively

Benefits: - Disability insurance - Free food - Life insurance - Opportunity to work from home - Promote work-life balance and employee well-being

Equal Opportunity Statement: UMW Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-01

Join our team and help us deliver exceptional customer service while enjoying the benefits of a supportive and flexible work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.