Customer Service Representative

Job Description: As a Customer Service Representative at Maxis Berhad in Malacca City, Melaka, your main responsibility will be to provide excellent service to our customers. You will be the first point of contact for customers seeking assistance, information, or general support. You will be expected to handle a high volume of incoming calls, emails, and messages in a timely and professional manner.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and efficient manner - Educate customers on our products and services - Process orders, returns, and exchanges - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Identify and escalate priority issues - Stay up-to-date on product knowledge and company policies - Provide feedback to improve customer experience

Requirements: - Independent and energetic personality - Strong problem-solving skills - Ability to work well in a team environment - Excellent communication skills - High school diploma or equivalent - Previous customer service experience is a plus but not required

Benefits: - Visa sponsorship for international candidates - Relocation allowance for out-of-state candidates - Medical coverage for all employees - Opportunities for career growth and advancement

Working Environment: At Maxis Berhad, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch service and support to our customers. We pride ourselves on creating a positive and inclusive work environment where employees can thrive and grow professionally.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Maxis Berhad is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.