Customer Service Representative

Job Description:

We are seeking a passionate and hardworking Customer Service Representative to join our team at Digi.Com Berhad in Kuala Lumpur. As an Associate Level Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and resolving any inquiries or issues they may have.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Maintaining a high level of customer satisfaction through active listening and empathy - Collaborating with other departments to ensure seamless customer service experience - Utilizing data and feedback to continuously improve customer service processes - Assisting with special projects and initiatives as needed

Requirements: - 3 years of experience in customer service role - Strong emotional intelligence and ability to navigate difficult customer situations with professionalism - Excellent planning and organizational skills - Ability to work independently and effectively manage time - Excellent communication skills, both written and verbal - Proven track record of providing exceptional customer service - Ability to adapt to a fast-paced work environment - Proficiency in Microsoft Office tools - High school diploma required, Bachelor's degree preferred

Benefits: - Paid overtime - Remote work flexibility - Paid sick leave - Opportunities for career growth and development

Working Environment: At Digi.Com Berhad, we leverage data to inform decisions and drive strategic initiatives. Our team is committed to providing the best possible customer service experience and we work collaboratively to achieve our goals.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Digi.Com Berhad is an equal opportunity employer and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.