Customer Service Representative - Work from home

Job Description:

We are looking for a dedicated Customer Service Representative to join our team at Malaysia Airports Holdings Berhad. As a Customer Service Representative working from home in Johor Bahru, Johor, MY, you will be responsible for providing exceptional customer service to our passengers and visitors. You will be the first point of contact for inquiries, feedback, and complaints, and will strive to ensure that all customer interactions are handled efficiently and effectively.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Resolve customer complaints and issues with patience and empathy, ensuring a positive outcome for all parties involved. 3. Research and provide accurate information to customers regarding flight schedules, airport services, and other relevant information. 4. Plan and coordinate solutions for customer problems, escalating to the appropriate departments when necessary. 5. Maintain accurate records of customer interactions and transactions for future reference. 6. Work independently to prioritize tasks and manage time effectively in a remote work environment. 7. Embrace a culture of continuous improvement by seeking feedback and implementing suggestions for enhancing the customer experience.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Strong communication skills and ability to work effectively with customers from diverse backgrounds. 3. Resilient personality with the ability to stay calm under pressure and handle difficult situations with professionalism. 4. Independent worker who can self-motivate and manage workload efficiently. 5. Proficient in research and planning to provide accurate information and effective solutions to customers. 6. Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join us in creating a diverse and inclusive workplace where all employees can thrive.

Benefits: 1. Training & professional development opportunities to enhance your skills and advance your career. 2. Joining Bonus for new hires to kickstart your journey with us. 3. Free accommodation for eligible employees who meet certain criteria.

If you are a customer service professional with a passion for delivering excellent service, we invite you to apply for this exciting opportunity to join our team at Malaysia Airports Holdings Berhad. Deadline to apply is June 11, 2024. Embrace a culture that challenges norms and encourages bold thinking in a dynamic and innovative work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.