Customer Success Manager

Job Description:

Proton Holdings Berhad is seeking a talented and experienced Customer Success Manager to join our team in Kuala Lumpur. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Develop and implement customer success strategies to drive customer retention and loyalty - Serve as the main point of contact for customers, addressing their needs and concerns in a timely and professional manner - Collaborate with cross-functional teams to ensure customer expectations are met and exceeded - Monitor customer accounts and provide regular updates and reports on customer success metrics - Identify opportunities for upselling and cross-selling additional products and services to existing customers - Conduct regular customer satisfaction surveys and gather feedback to drive continuous improvement - Provide training and support to customers to help them maximize the value of our products and services - Stay updated on industry trends and best practices in customer success to constantly improve our processes

Requirements: - Bachelor's degree in Business Administration or related field - At least 6 years of experience in customer success or account management - Strong interpersonal and communication skills - Resourceful and passionate about building strong customer relationships - Excellent planning and project management skills - Ability to prioritize tasks and meet deadlines in a fast-paced environment - Experience with CRM software and customer engagement platforms - Proven track record of driving customer success and satisfaction

Benefits: - Medical coverage - Travel and spending expenses - Company equipment

Working Environment: At Proton Holdings Berhad, we prioritize quality in all aspects of our work, products, and services. We strive for excellence and take pride in delivering exceptional customer experiences.

Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

Deadline to Apply: May 31, 2024.

Join us at Proton Holdings Berhad and make a difference in the lives of our customers! Apply now to become our next Customer Success Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.