Customer Success Officer

Job Description:

Hartalega Holdings Berhad is seeking a dedicated and resourceful Customer Success Officer to join our team in Kuala Lumpur, MY. As a Customer Success Officer, you will be responsible for ensuring the overall satisfaction and success of our customers.

Responsibilities: - Build and maintain strong relationships with customers to ensure their needs are met and issues are resolved in a timely manner - Serve as the primary point of contact for customers, addressing any questions or concerns they may have - Collaborate with cross-functional teams to drive customer success and satisfaction - Collect and analyze customer feedback to identify areas for improvement and implement strategies to enhance the customer experience - Develop and deliver customer success training programs to educate customers on best practices and product functionality - Monitor key performance indicators (KPIs) to track customer success metrics and report on progress to internal stakeholders - Stay up-to-date on industry trends and best practices to continuously improve customer success strategies

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 2 years of experience in customer success, account management, or a similar role - Strong time management skills and the ability to prioritize tasks effectively - Excellent communication and interpersonal skills, with a high level of emotional intelligence - Proficiency in data analysis and reporting to inform decision-making - Ability to work well in a fast-paced, collaborative environment

Benefits: - Paid sick leave - Gym membership - Dental insurance

Working Environment: You will be part of a dynamic team that leverages data to inform decisions and drive strategic initiatives to ensure the success of our customers.

Deadline to apply: 2024-06-11

Equal Opportunity Statement: Hartalega Holdings Berhad is an equal opportunity employer and is committed to providing a work environment that is inclusive and diverse. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.