Customer Support Assistant - Work from home

Job Description:

We are looking for a talented Customer Support Assistant to join our team at IJM Corporation Berhad. This is a full-time, entry-level position that allows for remote work from home. The ideal candidate will have at least 1 year of relevant experience and possess a confident and driven personality.

Responsibilities: - Provide customer support via phone, email, and chat - Assist customers with inquiries, concerns, and complaints in a professional and timely manner - Collaborate with other team members to ensure customer satisfaction - Maintain a high level of product knowledge to effectively assist customers - Contribute to the development of customer support processes and procedures - Monitor customer feedback and provide insights to improve the overall customer experience - Assist with special projects and initiatives as needed

Requirements: - 1 year of customer support experience - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Strong organizational skills and attention to detail - Proficiency in Microsoft Office and CRM software - Prior experience in a remote work environment is a plus - Confident and driven personality - Soft skills in strategic planning and presentation - Bachelor's degree in a related field is preferred

Benefits: - Dental insurance - Relocation allowance - Travel opportunities

Working Environment: At IJM Corporation Berhad, we strive to pursue excellence in every endeavor. We set high standards for achievement and encourage our team members to reach their full potential. We provide a supportive and collaborative work environment where employees can thrive and grow in their careers.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: IJM Corporation Berhad is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.