Customer Support Assistant - Work from home

Job Description:

We are looking for a dedicated Customer Support Assistant to join our team at PPB Group Berhad. This is a full-time remote position, based in George Town, Penang, Malaysia. As a Customer Support Assistant, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Resolve customer complaints and issues efficiently and effectively. 3. Assist customers with product information, order status, and shipping information. 4. Coordinate with other departments to ensure customer needs are met. 5. Maintain accurate records of customer interactions and transactions. 6. Work closely with the sales team to upsell products and services to customers. 7. Provide feedback to management on customer trends and issues.

Requirements: 1. Minimum of 2 years of experience in a customer service role. 2. Hardworking and resourceful attitude. 3. Strong emotional intelligence and negotiation skills. 4. Excellent communication skills, both written and verbal. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and customer service software. 7. High school diploma or equivalent required.

Benefits: 1. Company-provided equipment for remote work. 2. Travel opportunities for training and team-building. 3. Retirement plan options for long-term financial security.

Working Environment: At PPB Group Berhad, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration among our team members.

Deadline to Apply: Please submit your application by June 27, 2024.

Equal Opportunity Statement: PPB Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.