Customer Support Associate

Job description:

We are looking for a Customer Support Associate to join our team at Hartalega Holdings Berhad in Kuala Lumpur, Malaysia. As a Customer Support Associate, you will be responsible for providing excellent customer service and support to our clients. You will be the first point of contact for customers, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via phone, email, and chat - Resolving customer issues and providing solutions to ensure customer satisfaction - Keeping accurate records of customer interactions and transactions - Collaborating with other team members to provide a seamless customer experience - Continuously improving customer support processes and procedures - Providing feedback to the management team on customer trends and issues

Requirements: - Strong communication skills and a friendly, customer-oriented attitude - Ability to work independently and stay motivated in a fast-paced environment - Emotional intelligence to understand and empathize with customer needs - Excellent time management skills to prioritize tasks effectively - Willingness to learn and adapt to new technologies and systems

Personality traits: - Independent - Driven

Soft skills: - Emotional intelligence - Time management

Benefits: - Training & professional development opportunities - Gym membership - Joining Bonus

Working environment: Join a team that values creativity and motivation, in an environment that inspires greatness.

Equal opportunity statement: Hartalega Holdings Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, religion, sexual orientation, disability, or age.

Deadline to apply: May 31, 2024

If you possess the required skills and traits and are looking to start your career in customer support, we encourage you to apply for this exciting opportunity to join our team at Hartalega Holdings Berhad in Kuala Lumpur.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.