Customer Support Manager

Job Description: PPB Group Berhad is seeking a passionate and independent Customer Support Manager to join our team in George Town, Penang, MY. As a mid-to-senior level role, the ideal candidate will have at least 7 years of experience in customer support management.

Responsibilities: 1. Lead and manage a team of customer support representatives to ensure excellent service delivery. 2. Develop and implement customer support strategies to enhance customer satisfaction and retention. 3. Resolve escalated customer issues and complaints in a timely and effective manner. 4. Analyze customer feedback and data to identify areas for improvement in the customer support process. 5. Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints. 6. Provide training and guidance to team members to improve their performance and capabilities. 7. Monitor key performance metrics related to customer support and generate reports for management review.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Proven experience in customer support management, preferably in a fast-paced environment. 3. Strong negotiation skills and the ability to think critically and problem solve. 4. Excellent communication and interpersonal skills. 5. Ability to lead a team and drive results in a dynamic work environment. 6. Proficient in CRM software and Microsoft Office suite. 7. Willingness to travel occasionally for business purposes.

Benefits: 1. Travel opportunities for business meetings and conferences. 2. Parental leave for new parents to bond with their child. 3. Training and professional development opportunities to enhance skills and knowledge.

Working Environment: At PPB Group Berhad, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and collaborative atmosphere where employees can thrive and grow in their careers.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: PPB Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.