Remote Customer Support Manager

Job Description:

We are seeking a talented Remote Customer Support Manager to join our team at IJM Corporation Berhad. As the Customer Support Manager, you will be responsible for leading a team of remote customer support representatives to ensure exceptional customer service and satisfaction. This position will be based in Malacca City, Melaka, MY, and is a full-time role at a mid-to-senior level, requiring at least 7 years of experience in a similar role.

Responsibilities: - Manage and oversee a team of remote customer support representatives, providing guidance, support, and training as needed - Develop and implement customer support strategies to improve customer satisfaction and retention - Monitor team performance metrics and provide regular reports to senior management - Handle escalated customer issues and provide solutions in a timely and efficient manner - Collaborate with cross-functional teams to address customer concerns and feedback - Stay up-to-date on industry trends and best practices to continually improve customer support processes - Create and implement performance improvement plans for team members as needed - Foster a positive and collaborative team environment to promote teamwork and innovation

Requirements: - Proven experience in a customer support management role, with at least 7 years of relevant experience - Strong leadership and communication skills to effectively manage a remote team - Resilient and adaptable personality traits to navigate challenging situations and changing priorities - Excellent attention to detail and ability to multitask in a fast-paced environment - Strong teamwork skills to collaborate effectively with colleagues and other departments - Bachelor's degree in Business Administration, Marketing, or related field is preferred - Experience with CRM software and customer support tools is a plus

Benefits: - Paid Time Off (PTO) - Life insurance - Company transportation

Working Environment: At IJM Corporation Berhad, we value a culture of curiosity and questioning to fuel innovation and growth. We encourage our employees to think outside the box and challenge the status quo to drive meaningful change in the industry.

Deadline to Apply: Please submit your application by May 8, 2024.

Equal Opportunity Statement: IJM Corporation Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.