Customer Support Officer

Job Description:

We are looking for a dedicated and resilient Customer Support Officer to join our team at IJM Corporation Berhad in Kuala Lumpur. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: - Respond to customer inquiries and provide information about our products and services - Resolve customer complaints and issues in a timely and efficient manner - Process customer orders and manage returns or exchanges as needed - Work closely with other departments to escalate and resolve complex customer issues - Maintain accurate records of customer interactions and transactions - Identify and implement process improvements to enhance the overall customer experience - Collaborate with sales and marketing teams to promote customer loyalty and retention

Requirements: - 4 years of experience in customer support or a related field - Strong problem-solving skills and the ability to effectively communicate with customers - Excellent verbal and written communication skills - Proficiency in Microsoft Office and customer support software - Ability to work independently and as part of a team in a fast-paced environment - Resilient personality with a passion for providing exceptional customer service

Benefits: - Retirement plan - Life insurance - Visa sponsorship

Working Environment: As a Customer Support Officer at IJM Corporation Berhad, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. You will work in a collaborative and dynamic environment where your contributions are valued and recognized.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: IJM Corporation Berhad is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.