Customer Support Officer

Job Description:

IOI Corporation Berhad is seeking a motivated and experienced Customer Support Officer to join our team in Kuala Lumpur. As a Customer Support Officer, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Respond to customer inquiries via phone, email, and online chat in a professional and courteous manner - Troubleshoot and resolve customer issues, escalating to appropriate departments when necessary - Maintain accurate records of customer interactions and transactions - Provide product information and recommendations to customers - Assist in processing orders and returns - Collaborate with other departments to ensure customer satisfaction - Identify and implement improvements to enhance the customer experience - Stay up-to-date on company products, policies, and procedures

Requirements: - Bachelor's degree in Business Administration or related field - Minimum 4 years of experience in customer support or a similar role - Strong communication and interpersonal skills - Adaptable and confident in handling challenging situations - Experience in people management and strategic planning - Proficient in Microsoft Office suite - Ability to multitask and prioritize workload effectively

Benefits: - Employee discounts on company products - Parental leave for new parents - Paid sick leave for health-related issues

Working Environment: At IOI Corporation Berhad, we promote equality and fairness for all employees. We foster a positive and inclusive working environment where everyone is treated with respect and given equal opportunities for growth and development.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: IOI Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.