Customer Support Officer

Job Description:

QSR Brands is looking for a dedicated and driven individual to join our team as a Customer Support Officer in Kuala Lumpur, Malaysia. As an Entry Level position, no prior experience is required, making this the perfect opportunity for someone looking to kickstart their career in customer support.

Responsibilities: 1. Provide exceptional customer service through various channels such as phone, email, and chat. 2. Resolve customer inquiries and complaints in a timely and professional manner. 3. Work closely with other teams to ensure customer issues are addressed and resolved efficiently. 4. Maintain accurate records of customer interactions and transactions. 5. Monitor customer feedback and suggest improvements to enhance the overall customer experience. 6. Assist in implementing and maintaining customer support procedures and guidelines.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Strong decision-making skills and attention to detail. 4. Ability to multi-task and prioritize in a fast-paced environment. 5. Proficiency in using customer support software and tools. 6. Ability to work effectively both independently and as part of a team.

Personality Traits: Dedicated, driven

Soft Skills: Decision-making, attention to detail

Benefits: - Paid Time Off (PTO) - Travel opportunities - Relocation allowance

Working Environment: Our company is committed to environmental responsibility and sustainable practices. Join us in making a positive impact on the environment while providing exceptional customer support.

Equal Opportunity Statement: QSR Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.