Customer Support Representative

Job Description: As a Customer Support Representative at Kuala Lumpur Kepong Berhad, you will be responsible for providing top-notch customer service to our clients. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring high levels of customer satisfaction. This role requires a proactive and customer-focused mindset to consistently deliver excellent service.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Resolving customer issues in a timely and efficient manner - Providing product information and assistance to customers - Escalating complex issues to the appropriate department - Maintaining accurate records of customer interactions and transactions - Identifying opportunities to improve customer experience

Requirements: - At least 4 years of experience in a customer support role - Strong communication and interpersonal skills - Proven track record of delivering exceptional customer service - Ability to analyze customer needs and provide solutions - Knowledge of customer management systems - Driven and dedicated to exceeding customer expectations - Strong analytical skills and people management abilities

Benefits: - Company-provided equipment - Vision insurance - Paid overtime opportunities

Working Environment: At Kuala Lumpur Kepong Berhad, we are dedicated to understanding and exceeding customer expectations. Our team is motivated to deliver exceptional service and build lasting relationships with our clients. You will be surrounded by supportive colleagues who share your passion for customer satisfaction.

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.