Customer Support Representative

Job Description:

Kossan Rubber Industries Berhad is seeking a dedicated and experienced Customer Support Representative to join our team in George Town, Penang, MY. In this role, you will be responsible for providing exceptional customer service and support to our clients to ensure their satisfaction with our products and services.

Responsibilities: 1. Respond to customer inquiries and concerns in a timely and professional manner via phone, email, and live chat. 2. Assist customers with product information, pricing, and order processing. 3. Resolve customer issues and complaints efficiently and effectively. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to address customer needs and achieve business goals. 6. Stay up-to-date on product knowledge and industry trends to better assist customers. 7. Work closely with sales and marketing teams to improve customer experience and retention.

Requirements: 1. 3 years of experience in customer support or a related field. 2. Confident and resilient personality traits. 3. Strong persuasion and teamwork skills. 4. Excellent communication and problem-solving abilities. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work independently and as part of a team. 7. Bachelor's degree in business administration or a related field is preferred.

Benefits: - Disability insurance - Paid overtime - Employee discounts

Working environment: Join a dynamic team that leads the industry through cutting-edge ideas and solutions. Work in a collaborative and supportive environment that values innovation and excellence.

Deadline to apply: 2024-06-22

Equal Opportunity Statement: Kossan Rubber Industries Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.