Customer Support Specialist

Job Description:

Dialog Group Berhad is seeking a dynamic and enthusiastic individual to join our team as a Customer Support Specialist in Malacca City, Melaka, MY. As an Entry Level position, no prior experience is required, making this a great opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Provide exceptional and timely customer support via phone, email, and chat channels. 2. Assist customers with inquiries, technical issues, and product information. 3. Resolve customer complaints in a professional and efficient manner. 4. Process orders, returns, and exchanges accurately. 5. Collaborate with internal teams to escalate and resolve complex issues. 6. Maintain accurate and detailed records of customer interactions. 7. Continuously strive to improve customer satisfaction and retention. 8. Stay up-to-date on product knowledge and industry trends.

Requirements: 1. High school diploma or equivalent. 2. Energetic and resilient personality. 3. Strong communication and interpersonal skills. 4. Ability to work well in a team environment. 5. Strong decision-making skills. 6. Proficiency in Microsoft Office applications. 7. Ability to multitask and prioritize tasks effectively. 8. Willingness to learn and adapt in a fast-paced environment.

Benefits: 1. Paid sick leave. 2. Life insurance. 3. Retirement plan.

Working Environment: At Dialog Group Berhad, we are committed to providing our employees with opportunities for unlimited personal and professional growth. We foster a collaborative and supportive work environment where all team members can thrive and succeed.

Deadline to Apply: Interested candidates should submit their applications by May 22, 2024.

Equal Opportunity Statement: Dialog Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.