Customer Support Specialist

As a Customer Support Specialist at Genting Group, based in Kuala Lumpur, MY, you will play a crucial role in ensuring our customers receive the highest level of support and service. This full-time Associate Level position requires a minimum of 3 years of experience in customer support or a related field.

Responsibilities: 1. Provide exceptional customer support through various channels such as phone, email, and chat. 2. Resolve customer inquiries, issues, and complaints in a timely and professional manner. 3. Maintain a high level of product knowledge to effectively assist customers with their questions and concerns. 4. Collaborate with other departments to escalate and resolve complex customer issues. 5. Create and update customer accounts, ensuring accurate and up-to-date information. 6. Participate in training and development programs to continuously improve customer support skills. 7. Contribute to the improvement of overall customer support processes and procedures.

Requirements: 1. Resilient and motivated individual who thrives in a fast-paced environment. 2. Excellent communication and problem-solving skills. 3. Creativity and attention to detail in providing solutions to customer issues. 4. Ability to work both independently and as part of a team. 5. Prior experience in customer support or a related field. 6. Proficiency in using customer support software and CRM systems.

Benefits: 1. Joining Bonus for new hires. 2. Company-provided equipment to support your work. 3. Vision insurance to ensure your health and well-being.

Working Environment: At Genting Group, we strive to cultivate a sense of ownership and responsibility at every level. As a Customer Support Specialist, you will be empowered to take charge of customer interactions and ensure a positive experience for all.

Equal Opportunity Statement: Genting Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: Interested candidates should submit their applications by May 31, 2024. Apply now to join a dynamic team dedicated to providing exceptional customer support at Genting Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.