Customer Support Specialist

Job Description: As a Customer Support Specialist at Gamuda Berhad, located in Johor Bahru, Johor, MY, you will be responsible for providing excellent customer service and support to clients. You will be the first point of contact for customers, addressing their inquiries, issues, and complaints in a timely and professional manner. This position requires a motivated individual with a strong work ethic, as well as excellent communication and problem-solving skills.

Responsibilities: - Respond to customer inquiries via phone or email in a timely and professional manner - Troubleshoot and resolve customer complaints or issues - Provide product information and assistance to customers - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team member - Continuously strive to improve customer service processes and procedures

Requirements: - Minimum of 3 years of experience in customer service or a related field - Hardworking and energetic individual with a positive attitude - Strong leadership abilities and the ability to work well in a team environment - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required, bachelor's degree preferred

Benefits: - Life insurance - Training and professional development opportunities - Disability insurance - Competitive salary and benefits package

Working Environment: At Gamuda Berhad, we believe in cultivating a sense of ownership and responsibility at every level of our organization. We value teamwork, collaboration, and individual growth, and we strive to create a positive and inclusive work environment for all of our employees.

Deadline to Apply: Interested candidates should apply by June 27, 2024, to be considered for this position.

Equal Opportunity Statement: Gamuda Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by law. We are committed to building a diverse and inclusive workforce and welcome applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.