Customer Support Specialist

Job Description:

We are looking for a Customer Support Specialist to join our team at Malaysia Airlines Berhad in George Town, Penang. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our passengers and assisting with any inquiries or concerns they may have.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with empathy and understanding - Coordinate with other departments to ensure smooth resolution of customer problems - Maintain accurate records of customer interactions and transactions - Provide feedback to management on trends and issues affecting customer satisfaction - Identify areas for improvement in customer service and make recommendations for changes - Stay current on company policies and procedures to provide accurate information to customers - Assist with special projects as needed

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills, both written and verbal - Resilient and reliable with the ability to handle difficult customers with grace and patience - Excellent people management skills with the ability to work effectively in a team environment - Innovative mindset with the ability to think outside the box to solve customer problems - Proficient in Microsoft Office and customer service software - Bachelor's degree in a relevant field preferred

Benefits: - Disability insurance - Profit sharing - Employee discounts

Working Environment: At Malaysia Airlines Berhad, we value data-driven decision making and strive to leverage data to inform our decisions and drive strategic initiatives. Our team works collaboratively to provide the best possible customer service experience.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Malaysia Airlines Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.