Live Chat Representative

Job Description:

As a Live Chat Representative at MYEG Services Berhad, you will be responsible for providing exceptional customer service and support through online chat platforms. Your role will involve engaging with customers in real-time to address inquiries, resolve issues, and provide product information.

Responsibilities: 1. Respond to customer inquiries and provide accurate information in a timely manner. 2. Resolve customer complaints and issues through effective communication and problem-solving skills. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Proactively engage with customers to promote products and services. 5. Collect and analyze customer feedback to improve service quality. 6. Maintain a positive and professional attitude at all times. 7. Meet performance targets and goals set by the company.

Requirements: 1. Energetic and passionate about customer service. 2. Strong people management and leadership skills. 3. Excellent communication and interpersonal skills. 4. Ability to multitask and work in a fast-paced environment. 5. Basic computer proficiency and typing skills. 6. Willingness to work flexible hours, including evenings and weekends.

Benefits: 1. Employee discounts on company products and services. 2. Paid overtime for additional hours worked. 3. Free accommodation for out-of-town employees. 4. Opportunities for career growth within the company.

Working Environment: At MYEG Services Berhad, we encourage our employees to unleash their creativity and contribute innovative ideas in a collaborative setting. We value diversity and inclusivity in our workplace, where every team member is respected and empowered to succeed.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all individuals are valued and respected.

Deadline to Apply: May 8, 2024

Join our dynamic team as a Live Chat Representative and be a part of a company that values your passion for customer service and dedication to excellence. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.