Remote Live Chat Representative

Job Description:

As a Remote Live Chat Representative at S P Setia Berhad, you will be responsible for providing exceptional customer service and support through online chat platforms. You will be the first point of contact for customers, assisting them with inquiries, troubleshooting issues, and providing product information. You will need to have strong communication skills, a passion for customer service, and the ability to work independently in a remote setting.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Providing product information and guidance to customers - Troubleshooting technical issues and escalating to the appropriate team when necessary - Maintaining a high level of customer satisfaction through effective communication - Collaborating with other team members to ensure a seamless customer experience - Keeping detailed records of customer interactions and feedback - Staying up to date on company products and services to provide accurate information to customers

Requirements: - 4 years of experience in customer service or a related field - Adaptable and able to work in a remote setting - Driven and motivated to provide exceptional customer service - Strong communication skills and the ability to effectively interact with customers - Innovative mindset and ability to think creatively to solve problems - Emotional intelligence and the ability to empathize with customers - Ability to work independently and prioritize tasks effectively - Proficiency in using online chat platforms and customer service software

Benefits: - Life insurance - Free accommodation - Joining Bonus

Working Environment: Thrive in an energetic and rapidly evolving work setting where your input and ideas are valued.

Equal Opportunity Statement: S P Setia Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.