Online Call Center Officer

Job Description:

Petronas is seeking a dynamic and enthusiastic individual to join our team as an Online Call Center Officer in our George Town, Penang office. As an entry-level position, no prior experience is necessary - we are looking for individuals who are independent, passionate, and eager to learn and grow within the company.

Responsibilities: 1. Handle incoming calls from customers in a professional and friendly manner. 2. Provide assistance and support to customers with inquiries, issues, and complaints. 3. Utilize persuasion skills to promote and upsell products and services to customers. 4. Maintain a high level of emotional intelligence when dealing with challenging situations. 5. Input and update customer information in the database accurately and efficiently. 6. Collaborate with other team members to ensure excellent customer service and satisfaction. 7. Meet and exceed performance targets and goals set by the company.

Requirements: 1. Independent and able to work well in a team environment. 2. Passionate about delivering exceptional customer service. 3. Strong persuasion skills and ability to convince customers effectively. 4. High emotional intelligence and ability to handle difficult situations with empathy. 5. Excellent communication skills, both verbal and written. 6. Proficient in using computer programs and software. 7. Must be willing to work in a fast-paced and dynamic environment.

Benefits: 1. Free food provided at the office for all employees. 2. Retirement plan options available for long-term financial security. 3. Joining bonus for new employees who meet performance criteria.

Working Environment: At Petronas, we encourage calculated risk-taking to drive innovation and progress. We provide a supportive and inclusive environment where employees have the opportunity to grow and develop their skills.

Equal Opportunity Statement: Petronas is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-06-27

Join us at Petronas and be part of a team that is dedicated to providing the best customer service in the industry. Apply now and start your career with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.