Online Call Center Specialist

Job Description:

MYEG Services Berhad is seeking a dedicated Online Call Center Specialist to join our team in Kuala Lumpur. As an Entry Level Online Call Center Specialist, you will be responsible for providing excellent customer service through online channels such as chat, email, and social media. This role requires strong communication skills, multitasking abilities, and a customer-centric approach to problem-solving.

Responsibilities: 1. Responding to customer inquiries and providing accurate information about products and services. 2. Troubleshooting technical issues and escalating complex problems to the appropriate department. 3. Processing orders, returns, and exchanges in a timely manner. 4. Monitoring online reviews and social media mentions to maintain a positive brand reputation. 5. Following up with customers to ensure satisfaction and resolve any outstanding issues. 6. Collaborating with other team members to improve processes and efficiency. 7. Meeting individual and team performance goals.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Ability to work independently and prioritize tasks effectively. 3. Strong analytical skills and attention to detail. 4. Proficiency in Microsoft Office and customer service software. 5. High school diploma or equivalent. 6. Previous customer service experience is a plus, but not required.

Personality Traits: - Independent - Hardworking

Soft Skills: - Time management - Analysis

Benefits: - Travel opportunities - Remote work flexibility - Retirement plan

Working Environment: At MYEG Services Berhad, we encourage autonomy and independence, trusting employees to excel in their roles. Our team values collaboration, innovation, and personal growth. We provide a supportive work environment where employees can thrive and achieve their full potential.

Equal Opportunity Statement: MYEG Services Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability. We believe that diversity strengthens our team and contributes to our success.

Deadline to Apply: May 31, 2024

Join our team and be part of a dynamic company that values your hard work and dedication. Apply now to become an Online Call Center Specialist at MYEG Services Berhad!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.