Online Chat Support Specialist

Job Description:

Petron Malaysia is seeking a full-time Online Chat Support Specialist to join our team in George Town, Penang, MY. As an Associate Level Specialist, the successful candidate will be responsible for providing exceptional online chat support to our customers.

Responsibilities: 1. Responding to customer inquiries and resolving issues through online chat in a timely manner. 2. Providing product information and assistance with online orders. 3. Troubleshooting technical issues with the website or online services. 4. Escalating complex issues to the appropriate department for resolution. 5. Maintaining accurate and detailed records of customer interactions. 6. Collaborating with other team members to improve the overall customer experience. 7. Staying up-to-date on product knowledge and industry trends.

Requirements: 1. Minimum of 3 years of experience in customer service or online support. 2. Excellent communication skills, both written and verbal. 3. Reliable and motivated individual who can work independently and as part of a team. 4. Adaptability to changing priorities and ability to handle multiple tasks simultaneously. 5. Strong strategic planning skills to anticipate and address customer needs. 6. Knowledge of online chat support platforms and tools.

Benefits: 1. Free accommodation for out-of-town employees. 2. Free food provided during work hours. 3. Training and professional development opportunities to enhance skills and career growth.

Working Environment: At Petron Malaysia, we strive to exceed customer expectations and deliver delight with every interaction. Our team is dedicated to providing top-notch customer service and creating a positive experience for all customers.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Petron Malaysia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.