Online Client Relations Associate

Job Description:

Malaysia Airports Holdings Berhad is seeking an Online Client Relations Associate to join our team in George Town, Penang. In this entry-level position, the Online Client Relations Associate will be responsible for managing relationships with online clients to ensure customer satisfaction and retention. The ideal candidate will be driven, confident, and possess strong leadership and adaptability skills.

Responsibilities: - Respond to customer inquiries and feedback via email, chat, and social media platforms - Resolve customer complaints in a timely and professional manner - Monitor online reviews and ratings to identify trends and areas for improvement - Collaborate with the marketing team to develop customer engagement strategies - Analyze customer data to identify opportunities for upselling and cross-selling - Provide support to the sales team by generating leads and referrals from online clients - Stay updated on industry trends and best practices in online client relations

Requirements: - Bachelor's degree in marketing, communications, or a related field - 1 year of experience in customer service or client relations - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and CRM software - Strong analytical and problem-solving skills - Ability to work independently and as part of a team - Must be driven, confident, and able to adapt to a fast-paced environment

Benefits: - Paid Time Off (PTO) - Visa sponsorship for qualified candidates - Travel opportunities to attend industry conferences and events

Working Environment: At Malaysia Airports Holdings Berhad, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dynamic, diverse, and committed to delivering exceptional service to our clients and customers.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.