Online Client Relations Manager

Job Description:

SIRIM Berhad is seeking a dynamic and experienced Online Client Relations Manager to join our team in George Town, Penang. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for managing online client relationships and ensuring the highest level of customer satisfaction.

Responsibilities: - Develop and implement strategies to enhance online client relationships and ensure customer retention - Identify opportunities for online client growth and engagement - Manage online client accounts and address any concerns or issues in a timely manner - Collaborate with internal teams to optimize online client experiences - Analyze data and metrics to track online client satisfaction and make recommendations for improvement - Stay up-to-date on industry trends and best practices in online client relations - Lead online client communication efforts, including email campaigns and social media interactions - Provide regular reports and updates to senior management on online client relations activities

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 8+ years of experience in online client relations or a similar role - Proven track record of successfully managing online client relationships and driving customer satisfaction - Independent and passionate about delivering excellent customer service - Strong negotiation and project management skills - Excellent communication and interpersonal skills - Ability to work well under pressure and meet deadlines

Benefits: - Medical coverage - Remote work flexibility - Travel opportunities - Professional development opportunities

Working Environment: At SIRIM Berhad, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing the best online client experiences and ensuring customer satisfaction is our top priority.

Deadline to Apply: June 20, 2024

Equal Opportunity Statement: SIRIM Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.