Online Client Support Manager

Job Description:

Westports Holdings Berhad is seeking a passionate and dedicated Online Client Support Manager to join our team in Johor Bahru, Johor, MY. This full-time position is at a mid-to-senior level and requires a minimum of 7 years of experience in a similar role.

Responsibilities: 1. Manage and oversee online client support operations, ensuring a high level of customer satisfaction. 2. Develop and implement strategies to improve online client support processes and procedures. 3. Analyze data and trends to identify areas for improvement in customer service delivery. 4. Train and mentor support staff to enhance their skills and performance. 5. Collaborate with cross-functional teams to ensure seamless integration of online client support services. 6. Monitor and evaluate key performance indicators to measure the effectiveness of support initiatives. 7. Resolve escalated client issues in a timely and professional manner.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in managing online client support operations. 3. Strong communication and interpersonal skills. 4. Excellent research and persuasion abilities. 5. Ability to work under pressure and meet tight deadlines. 6. Proficiency in CRM software and Microsoft Office Suite. 7. Experience in the logistics or shipping industry is a plus.

Personality Traits: 1. Passionate about providing exceptional customer service. 2. Dedicated to achieving organizational goals.

Soft Skills: 1. Strong research skills to gather relevant information for decision-making. 2. Persuasion skills to influence key stakeholders in support initiatives.

Benefits: 1. Free food provided on-site. 2. Gym membership for employee wellness. 3. Medical coverage for health and well-being.

Working Environment: At Westports Holdings Berhad, we leverage data to inform decisions and drive strategic initiatives. Employees have access to cutting-edge technology and resources to excel in their roles.

Equal Opportunity Statement: Westports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-01

Join us and be a part of a dynamic team dedicated to delivering unparalleled online client support services at Westports Holdings Berhad. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.