Online Client Support Specialist

Job Description:

YTL Corporation Berhad is seeking a highly motivated Online Client Support Specialist to join our team in Kuala Lumpur. The ideal candidate will have at least 3 years of experience in a similar role and possess the ability to adapt quickly to changing circumstances. As an Online Client Support Specialist, you will be responsible for assisting clients through various online platforms, providing them with support and guidance to ensure their needs are met effectively.

Responsibilities: 1. Interact with clients through online channels such as chat, email, and social media. 2. Provide timely and accurate responses to client inquiries and issues. 3. Troubleshoot and resolve client problems efficiently. 4. Maintain a high level of customer satisfaction through excellent communication and service. 5. Collaborate with internal teams to address client needs and concerns. 6. Assist in creating online client support materials and resources. 7. Track and report on key performance metrics related to client support.

Requirements: 1. Bachelor's degree in a related field. 2. 3+ years of experience in online client support. 3. Strong project management and cooperation skills. 4. Excellent communication and problem-solving abilities. 5. Adaptable and passionate about providing excellent client support. 6. Ability to work independently and as part of a team.

Benefits: 1. Remote work flexibility. 2. Joining Bonus. 3. Free food. 4. Align work with a greater purpose, contributing to a meaningful mission.

Equal Opportunity Statement: YTL Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 27, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.