Online Contact Center Assistant

Job Description:

The Online Contact Center Assistant at Berjaya Corporation Berhad in Johor Bahru, Johor, MY will be responsible for providing exceptional customer service through various online channels, including email, chat, and social media platforms. The ideal candidate will have at least 3 years of experience in a customer service role and possess strong problem-solving skills, emotional intelligence, and the ability to work independently and reliably.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Manage online chat sessions with customers to provide support and assistance - Monitor social media channels for customer feedback and engage with customers as needed - Collaborate with other team members to ensure a seamless customer experience - Provide accurate information about products, services, and promotions - Document customer interactions and feedback for analysis and improvement - Stay up-to-date on company policies, procedures, and products - Assist with special projects and initiatives as needed

Requirements: - At least 3 years of experience in a customer service role - Excellent verbal and written communication skills - Strong problem-solving skills and emotional intelligence - Ability to work independently and reliably - Proficiency in using online communication platforms - Familiarity with social media platforms and online chat systems - Ability to multitask and handle multiple customer inquiries simultaneously

Benefits: - Company-provided equipment for work - Medical coverage for employees - Access to a gym membership for physical wellness

Working Environment: At Berjaya Corporation Berhad, we encourage a spirit of exploration and taking calculated risks for growth. Our team is driven by innovation and creativity, and we support each other in reaching our full potential.

Equal Opportunity Statement: Berjaya Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 24, 2024.

We look forward to welcoming a dedicated and passionate Online Contact Center Assistant to our team at Berjaya Corporation Berhad. Apply now and be part of our dynamic and innovative company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.