Online Customer Service Officer

Job Description:

Malaysia Airports Holdings Berhad is looking for a passionate and dedicated Online Customer Service Officer to join our team in Malacca City, Melaka. As an Entry Level position, we require at least 1 year of experience in a customer service role.

Responsibilities: 1. Respond promptly to customer inquiries via email, chat, and social media platforms. 2. Handle and resolve customer complaints and issues in a professional and timely manner. 3. Provide customers with product and service information, as well as assistance with online transactions. 4. Maintain a high level of customer satisfaction through excellent service. 5. Collaborate with other departments to address customer needs and provide feedback on customer concerns. 6. Update customer information in the database during and after each interaction.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Ability to work in a fast-paced environment and multitask effectively. 3. Strong problem-solving skills and ability to think critically. 4. Proficiency in using online customer service platforms and tools. 5. Presentation skills and emotional intelligence are essential. 6. Must be detail-oriented and able to work independently. 7. Experience in the aviation industry is a plus but not required.

Benefits: - Relocation allowance for eligible candidates - Vision insurance - Remote work flexibility - Support for personal and professional development

Equal Opportunity Statement: Malaysia Airports Holdings Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 11, 2024

If you meet the requirements and are looking for a challenging and rewarding position in online customer service, we encourage you to apply for this position with Malaysia Airports Holdings Berhad. Join us in creating exceptional experiences for our customers worldwide.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.