Online Customer Service Specialist

Job Description:

Fraser & Neave Holdings Bhd is seeking a dynamic and experienced Online Customer Service Specialist to join our team in Malacca City, Melaka. As an Associate Level role, the successful candidate will have at least 4 years of experience in a customer service or related field.

Responsibilities: - Respond to customer inquiries via email, chat, and social media platforms in a timely and professional manner - Provide assistance and troubleshooting for online orders, account issues, and product inquiries - Resolve customer complaints and issues with a focus on customer satisfaction - Collaborate with other departments to ensure a seamless and positive customer experience - Maintain accurate records of customer interactions and transactions - Identify and report trends in customer inquiries to the management team - Assist in the development and implementation of customer service strategies and processes - Stay up-to-date on company products, policies, and procedures - Provide feedback to improve the online customer experience

Requirements: - Confident and resilient personality - Excellent people management and decision-making skills - Strong communication and problem-solving abilities - Proficiency in Microsoft Office and online customer service platforms - Ability to work independently and as part of a team - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Dental insurance - Company transportation - Retirement plan

Working Environment: At Fraser & Neave Holdings Bhd, we prioritize building strong relationships with our colleagues, clients, and partners. We foster a collaborative and inclusive work environment where every team member is valued and respected.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Fraser & Neave Holdings Bhd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.