Online Customer Success Associate

Job Description:

As an Online Customer Success Associate at Kuala Lumpur Kepong Berhad, you will be responsible for ensuring the success of our online customers in Johor Bahru, Johor, MY. You will need to possess a resilient attitude and be confident in your ability to effectively communicate with customers, understand their needs, and provide solutions to any issues they may encounter.

Responsibilities: 1. Interact with online customers through various channels including email, chat, and social media to provide assistance and support. 2. Monitor customer activity and feedback to identify trends and opportunities for improvement. 3. Collaborate with cross-functional teams to address customer issues and enhance the overall online customer experience. 4. Provide product knowledge and guidance to customers to help them maximize the benefits of our online services. 5. Assist in the development and implementation of strategies to improve customer retention and satisfaction.

Requirements: 1. Bachelor's degree in a relevant field. 2. 1 year of experience in customer service or a similar role. 3. Strong project management skills and the ability to lead initiatives. 4. Excellent communication skills, both written and verbal. 5. Resilient attitude and confidence in dealing with challenging situations. 6. A commitment to pursuing excellence and setting a high standard for achievement.

Personality Traits: 1. Resilient 2. Confident 3. Leadership skills

Soft Skills: 1. Project management 2. Leadership

Benefits: 1. Company transportation 2. Relocation allowance 3. Training & professional development opportunities

Working Environment: At Kuala Lumpur Kepong Berhad, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the best possible support for our customers and creating a positive work environment for all employees.

Equal Opportunity Statement: Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.