Online Customer Support Manager

Job description:

Maxis Berhad is looking for a dynamic Online Customer Support Manager to join our team in Kuala Lumpur, Malaysia. As the Online Customer Support Manager, you will be responsible for managing a team of online customer support representatives to ensure that our customers receive top-notch service and support through various online channels.

Responsibilities: - Lead and manage a team of online customer support representatives, setting clear goals and objectives for the team - Develop and implement strategies to improve the online customer support experience - Monitor and analyze key performance metrics to identify areas for improvement and implement solutions to enhance customer satisfaction - Collaborate with cross-functional teams to ensure a seamless customer experience across all online channels - Handle escalated customer inquiries and issues, ensuring timely and satisfactory resolution - Stay up-to-date on industry trends and best practices in online customer support to continuously improve our processes and procedures

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in customer support, with at least 3 years in a managerial role - Proven track record of successfully managing a team of customer support representatives - Strong communication and interpersonal skills - Passionate about providing excellent customer service and support - Resilient and able to handle challenging situations with professionalism - Project management skills with the ability to prioritize and manage multiple tasks effectively - Time management skills with the ability to meet deadlines and work under pressure

Benefits: - Life insurance - Retirement plan - Medical coverage

Working environment: At Maxis Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where all team members can thrive and succeed.

Equal opportunity statement: Maxis Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.